9apps Privacy Policy

9apps is an online casino and gaming platform operating at https://9apps.vip, serving players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. For the purposes of the Data Privacy Act of 2012, 9apps acts as the personal information controller in respect of the personal data it collects from players and platform visitors.

9apps has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable Philippine data privacy laws. If you have any questions, concerns, or requests relating to your personal data, you may contact our DPO using the details provided in Section 13 of this Policy.

9apps collects personal data that is necessary for the provision of our gaming services, compliance with legal and regulatory obligations, and the improvement of your experience on the platform. The categories of personal data we collect include:

9apps collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the 9apps platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 7).
• Third-party sources: Identity and financial verification data received from KYC service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), and fraud prevention services, where you have authorized such sharing.
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities in connection with our legal compliance obligations.

You are not obligated to provide all requested personal data; however, failure to provide certain mandatory information may prevent 9apps from creating your account, processing transactions, or providing specific services.

9apps uses your personal data for the following purposes:

• Account management: Creating, maintaining, and managing your 9apps player account, including identity verification and age verification (21+ requirement).
• Service delivery: Providing access to casino games, processing deposits and withdrawals, administering bonuses and promotions, and delivering customer support.
• Legal and regulatory compliance: Fulfilling our obligations under Philippine law, including KYC/AML requirements under the Anti-Money Laundering Act (AMLA), PAGCOR licensing conditions, and the Data Privacy Act of 2012.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and administering self-exclusion, deposit limits, and cooling-off periods where requested.
• Platform improvement: Analyzing usage data to improve the performance, features, and user experience of the 9apps platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Dispute resolution: Investigating and resolving complaints, disputes, and legal claims relating to your use of the 9apps platform.

Under the Data Privacy Act of 2012, 9apps processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the 9apps gaming services you have registered for, including account management, game access, and financial transactions.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML obligations under AMLA, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing necessary for the legitimate interests of 9apps, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

9apps does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable Philippine law:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age as required by our regulatory obligations.
• Fraud prevention and security services: Providers of fraud detection, risk assessment, and cybersecurity services engaged to protect the integrity of the 9apps platform.
• Game software providers: Licensed game developers and providers whose games are available on the 9apps platform, to the extent necessary for game operation and fairness auditing.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or regulatory obligation.
• Professional advisers: Lawyers, auditors, and accountants engaged by 9apps in connection with legal, compliance, or financial matters, subject to professional confidentiality obligations.

All third parties with whom 9apps shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and are bound by appropriate data processing agreements or confidentiality obligations.

9apps uses cookies and similar tracking technologies to enhance your experience on the platform, ensure platform security, and gather analytics data. A cookie is a small text file placed on your device when you visit the 9apps platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the 9apps platform, including maintaining your login session, remembering your preferences, and ensuring platform security. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized data about how players use the 9apps platform, helping us identify areas for improvement. These cookies require your consent.
• Functional cookies: Used to remember your preferences and personalize your experience on the platform, such as your preferred language or display settings.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9apps platform. For more information about the specific cookies we use, please contact our DPO.

9apps implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 9apps platform.
• Encryption of sensitive personal data and financial information stored in our systems.
• Strict access controls ensuring that personal data is accessible only to authorized 9apps personnel who require it for their job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of the 9apps platform and infrastructure.
• Multi-factor authentication requirements for access to systems containing personal data.
• Comprehensive staff training on data privacy and security obligations.
• Incident response procedures for detecting, containing, and reporting personal data breaches.

Despite our best efforts, no method of data transmission or storage is completely secure. 9apps cannot guarantee the absolute security of your personal data. In the event of a personal data breach that poses a real risk to your rights and freedoms, 9apps will notify you and the National Privacy Commission as required by the Data Privacy Act of 2012.

9apps retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 9apps's data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes, as it no longer constitutes personal data.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by 9apps:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data 9apps holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data 9apps holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention requirements.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 9apps has violated your data privacy rights.

The 9apps platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 9apps does not knowingly collect personal data from individuals under the age of 21.

All players are required to verify their age during the registration process. If 9apps discovers or has reason to believe that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited in full.

9apps reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made to this Policy, 9apps will notify registered players by email to their registered address and/or by displaying a prominent notice on the platform.

The updated Privacy Policy will take effect on the date specified in the notification. Your continued use of the 9apps platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically to stay informed of how 9apps protects your personal data.

The date of the most recent revision to this Privacy Policy is displayed at the top of this page. All previous versions of this Policy are superseded by the current version.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9apps handles your personal data, please contact our Data Protection Officer using the details below. We are committed to addressing all privacy-related inquiries promptly and transparently.

If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions are superseded by this version.